LION FINANCEYOUR PROSPERITY, OUR PRIORITY

Disclosure

FAP disclosure: license, services, fees, conflicts, complaints, and privacy.

Version

  • Document version: V3.0
  • Effective date: 21 January 2026

License status and conditions

Lion Financial Services Limited is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority (FMA) to provide financial advice.

  • Financial Services Provider (FSP) number: 1011137
  • Licensing status: Full Licence

Nature and scope of the financial advice given

Lion only provides financial advice in the following areas:

  • Mortgages: home loans, business loans, commercial loans, construction loans, refix, refinance, top-up.
  • Personal risk insurance products (excluding general insurance such as house/contents/cars/liability): life, trauma, permanent disability, income & mortgage protection, and health insurance.
  • Business owner protection products: business overheads protection and key person cover.

General insurance: Lion has a business relationship with Tower Insurance. Tower provides financial advice on general insurance product lines. Where clients need general insurance, we may refer them to Tower.

Providers we work with

Mortgages

  • ANZ, ASB, BNZ, Westpac, Asap Finance, Kiwibank, AVANTI Finance, Basecorp Finance, Cressida, Co-operative Bank, DBR Property Finance, First Mortgage Trust, Heartland, Liberty, NZCU, Pepper Money, Plus Finance, Prospa, SBS Bank, Southern Cross Partners, Lendr, Sovereign Home Loans.

Life insurance

  • AIA, Asteron Life, Fidelity Life, Chubb, Partners Life.

Health insurance

  • Accuro, AIA, NIB, Partners Life, Southern Cross.

Business insurance

  • AIA, Asteron Life, Fidelity Life, Partners Life.

Not all of our advisers can advise on all product areas. Please refer to the financial adviser’s personal disclosure statements to see who can advise on which areas.

Reliability history

Lion Financial Services Ltd has not been subject to a reliability event. A reliability event is something that might materially influence you in deciding whether to seek advice from us (for example, legal proceedings against us, or bankruptcy in the last four years).

There have been no professional indemnity insurance or negligence claims, dispute resolution actions, or disciplinary actions.

Fees, expenses and other amounts

Generally, you do not pay a fee directly for our mortgage advice because we are usually paid by the lender. However, we may charge a one-off fee in the situations below.

  • (A) Commission clawback: If, within 25 months after loan drawdown, your loan is fully/partially repaid or materially changed and the lender requires us to repay commission, we may charge a one-off fee. The fee will be no more than NZD 3,000 + GST (if any), calculated at NZD 300 + GST per hour, and will not exceed the commission amount we must repay. You will be invoiced and have 30 days to pay.
  • (B) You discontinue after approval: If we obtain a pre-approval/approval that meets your requirements and you then discontinue using our service and engage another broker or approach the same lender directly, we may charge a one-off fee (no more than NZD 3,000 + GST, calculated at NZD 300 + GST per hour).
  • (C) No commission is paid: If you request advice and we do not receive commission from the lender, we may charge a one-off fee. Any such fee will be agreed and authorised by you in writing before services are completed, based on an estimate of the time spent.

Conflicts of interest and incentives

Mortgages

  • We receive commissions from banks and lenders when we arrange mortgages. The commission amount is based on the loan amount.
  • We receive brokerage fees from some finance companies. The brokerage amount is based on the loan amount.
  • We may receive trail commission each year if the loan remains in force (e.g. BNZ, Kiwibank and some other lenders).
  • We may receive a re-fix commission from ANZ, ASB and Bank of China.

Insurance (including referrals)

  • For general insurance: we and our advisers may receive referral fees from our partner Tower Insurance Ltd if you take out policies with them (the fee is based on the commission Tower receives).
  • For life and health insurance: we may receive commissions from the relevant insurer if you take out insurance following our advice.
  • We may also receive ongoing commissions each year if the insurance policy remains in force.

We follow an advice process designed to ensure our recommendations are based on your goals and circumstances. Our advisers undergo annual training on managing conflicts of interest, and our compliance programme is reviewed annually.

We have no financial interest in any insurer, bank, finance company or other provider that would create a general conflict of interest in giving advice. If an actual or potential conflict arises, we will disclose it to you promptly and manage or avoid it where possible. If it cannot be managed to your satisfaction, we will resign and assist with a replacement adviser.

Complaints handling and dispute resolution

If you are not satisfied with our financial advice service, you can make a complaint using the contact details below.

  • Email: allan@lionfinance.co.nz
  • Address: 2/24 Aberfeldy Ave, Highland Park, Auckland 2010
  • We will acknowledge and consider your complaint. We aim to resolve complaints within 10 working days. If we need more time, we will contact you within that timeframe and provide a realistic timeframe.

If we can’t resolve your complaint, or you are not satisfied with the proposed resolution, you can contact our external dispute resolution scheme: Financial Disputes Resolution Service (FDRS).

  • Website: www.fdrs.org.nz
  • Email: enquiries@fdrs.org.nz
  • Phone: 0508 337 337
  • Mail: Freepost 231075, PO Box 2272, Wellington 6140

Our duties

Lion, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice.

  • Give priority to your interests and take all reasonable steps to ensure our advice isn’t materially influenced by our own interests.
  • Exercise care, diligence, and skill in providing advice.
  • Meet the standards of competence, knowledge, and skill set by the Code of Professional Conduct for Financial Advice Services.
  • Meet the standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services.

This is only a summary of our duties. More information is available by contacting us or by visiting the FMA website at https://www.fma.govt.nz.

Your privacy

When working with you we may collect personal and financial information to deliver personalised advice. This typically includes information about your age, health, financial situation, and your instructions.

Under the Privacy Act 2020, you may request access to information we hold about you and request corrections. We can provide a copy of information we hold (at our cost), while retaining original records for legal and compliance requirements.

Records are stored in secure premises and secured computer systems. Lion staff have access to client files. Other parties may access information as required by law or to provide specific advice in accordance with your instructions or our agreed scope of service.

Contact details